Shipping policy

This Shipping Policy applies to all domestic orders delivered within Australia placed on www.kailyn.shop, operated by Kailyn. This policy complies with Australian Consumer Law (ACL) and Australian national postal & courier service regulations. This policy works together with our Terms of Service, Privacy Policy and Return & Refund Policy.

Store Official Information

Store Name: Kailyn
Official Website: www.kailyn.shop
Contact Email: hello@kailyn.shop
Contact Phone: +1-3092795376
Registered Business Address: 456 Oakridge Drive, South Vancouver, Vancouver, BC V5S 3T1, Canada

1. Shipping Service Coverage

Kailyn provides nationwide shipping services to all valid residential and commercial addresses across Australia, including mainland states, Tasmania, and eligible regional remote zones. We currently do not support international shipping outside Australia on this store site.
  • Covered Areas: NSW, VIC, QLD, WA, SA, TAS, ACT, NT
  • Excluded Areas: Offshore Australian external territories, PO boxes in restricted remote islands, military locked addresses

2. Order Processing & Handling Time

All women’s apparel orders require warehouse sorting, quality inspection, tag checking and packaging before dispatch:
  • Standard Processing Time: 1-3 Australian business days (exclude weekends, Australian national public holidays)
  • Peak Season Processing: 3-5 business days (Black Friday, Christmas, Easter, Australian public holiday seasons)
  • Custom note orders, bundled apparel orders will take an extra 1-2 processing days
  • Orders placed on weekends or public holidays will start processing on the next official business day

3. Australia Delivery Timeframe

Delivery time counts from the order dispatched date, estimated timeline for reference only, not guaranteed delivery date:
  • Metropolitan Metro Areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 2-5 business days
  • Regional Suburban Areas: 5-9 business days
  • Remote & Rural Australian Zones: 9-14 business days
Delay factors beyond store control: extreme weather, courier network backlog, road closure, customs clearance, local postal industrial action.

4. Shipping Fee Standard (AUD, GST Included)

  • Standard Flat Rate Shipping: $9.99 AUD per Australia order
  • Free Standard Shipping: Orders over $79.99 AUD Australia-wide
  • Remote Area Surcharge: Extra $6.99 AUD for classified remote postcode addresses, calculated automatically at checkout
  • Express Upgrade Shipping: Available at checkout, fixed fee $14.99 AUD, 1-3 business days metro delivery

5. Order Shipping Confirmation & Tracking

  • Once your order is dispatched, a shipping confirmation email with official tracking number will be sent to your registered email inbox (hello@kailyn.shop sending mailbox)
  • You can track parcel real-time status via Australia third-party courier official website
  • Tracking updates may delay 12-24 hours after parcel pickup by courier drivers

6. Delivery Address Rules & Customer Responsibilities

  • Customers must submit accurate, full, detailed street address, suburb and valid Australian postcode during checkout
  • Kailyn is not responsible for lost, returned, undelivered parcels caused by wrong address, missing apartment unit number, invalid contact phone number provided by customers
  • Couriers will leave safe drop parcel at customer doorstep, mailroom or designated safe place if no one signs for delivery
  • Redelivery fee will be charged if parcel is returned to warehouse due to customer pickup failure

7. Undeliverable & Returned Parcels

  • Parcels returned to Kailyn warehouse for customer-side reasons (wrong address, refused pickup, expired pickup period): Customer bears both outbound and return shipping cost
  • If you need reshipment after parcel return, new shipping fee will be charged before re-delivery
  • Abandoned unclaimed parcels over 30 days will be disposed per warehouse regulation

8. Lost, Damaged or Missing Parcel Claims

We provide parcel claim support complying with Australian courier claim rules:
  • Lost parcel application: Lodge claim via hello@kailyn.shop after 15 business days no delivery update
  • Outer package damaged upon arrival: Customer must take unboxing photos within 24 hours of delivery and contact support
  • Proven courier lost parcels: Offer free replacement or full refund per customer choice
  • Safe-drop signed parcels will be regarded as successfully delivered, no loss claim acceptable

9. Order Modification After Shipment

  • Address modification, recipient change is only available before order dispatched
  • Once dispatched, no delivery address, courier or delivery method modification can be revised

10. Combined Order & Split Shipment Rule

  • Multiple orders placed in short period will be combined into one parcel automatically for cost saving
  • Out-of-stock pre-order items will be shipped separately via split shipment, no extra shipping fee charged for qualified free shipping orders

11. Policy Revision

Kailyn reserves the right to update shipping fee, delivery timeline and courier rules to adapt Australian logistics cost adjustment. Updated Shipping Policy will be posted on www.kailyn.shop with updated date, effective immediately after publication.

12. Shipping Related Enquiry

For tracking enquiry, delivery delay, address modification, shipping claim:
Email: hello@kailyn.shop
Phone: +1-3092795376
Official Response Time: Within 5 Australian business days