Privacy policy

Last updated: June 16, 2026

This Privacy Policy governs the collection, storage, use, disclosure and protection of personal information collected from visitors and customers of the Australian-facing online store www.kailyn.shop. This policy complies with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs). This policy applies to all Australian website users, purchasers and enquiry customers.

Store Official Information

Store Name: Kailyn
Official Website: www.kailyn.shop
Contact Email: hello@kailyn.shop
Contact Phone: +1-3092795376
Registered Business Address: 456 Oakridge Drive, South Vancouver, Vancouver, BC V5S 3T1, Canada

1. Personal Information We Collect

We collect personal information voluntarily submitted by you or automatically captured during your website browsing and checkout, mainly for women’s apparel order fulfillment and customer service:

1.1 Information You Provide Directly

  • Full name, billing address, Australian delivery address, postcode
  • Contact email address, mobile phone number
  • Order notes, size preference, style feedback, customer support enquiry content
  • Payment transaction details (processed securely by third-party payment gateways)
  • Marketing subscription consent information

1.2 Automatically Collected Technical Information

  • Visitor IP address, device model, browser type, website access time
  • Page browsing records, clicked product links, shopping cart data
  • Cookies and pixel tracking data for store operation and marketing optimization
Note: We do not collect sensitive personal information including race, religion, health records, government identity documents unless customers actively provide such data voluntarily.

2. How We Collect Your Personal Data

  • Submitted during account registration, checkout order placement
  • Submitted via contact form, after-sales email consultation, social media message
  • Automatically collected via website cookies, Shopify analytics and advertising pixels
  • Collected from return application, exchange and refund service applications

3. Purpose of Using Your Personal Information

We only use collected personal data for the below legitimate purposes, and will not use data beyond authorized scope:
  • Process, verify, ship and complete your women’s clothing orders to Australian delivery addresses
  • Handle return, refund, size exchange and after-sales customer support requests
  • Reply to customer enquiries, resolve order disputes and quality complaints
  • Send order updates, shipping notifications, after-sales service reminders
  • Send promotional emails, new arrival apparel alerts only if you opt-in marketing consent
  • Prevent transaction fraud, secure website payment and account safety
  • Optimize website product display, store operation and user shopping experience
  • Comply with Australian local law, tax and regulatory compliance requirements

4. Disclosure of Personal Information to Third Parties

We may share your personal information with trusted third-party service providers located in Australia and overseas, strictly for order operation purposes:
  • Payment processors: Process secure checkout and refund transactions
  • Australian logistics carriers: Complete parcel delivery, return pickup nationwide
  • Shopify platform service providers: Website hosting, order data storage
  • Marketing & analytics tools: Website traffic analysis, targeted apparel promotion
  • Regulatory authorities: Disclose data required by Australian legal court or government requirements
We will never sell, rent or trade your personal information to irrelevant third-party companies for commercial use without your explicit written consent.

5. Cookies & Website Tracking Policy

www.kailyn.shop uses cookies, web beacons and tracking pixels to recognize returning customers, save cart information, record size browsing preference, and deliver personalized women’s style recommendations.
  • You can disable cookie function anytime via your browser setting
  • Disabling cookies may affect checkout process, cart saving and website browsing experience

6. Australian Customer Privacy Rights

Under Australian Privacy Act 1988, you hold the below enforceable rights:
  • Right to access: Request a copy of your personal data stored by Kailyn free of charge
  • Right to correction: Modify incorrect delivery name, address or contact information
  • Right to opt-out: Unsubscribe marketing emails anytime with one-click cancellation
  • Right to deletion: Request permanent deletion of your account and personal order data (except data we need to keep for legal tax records)
  • Right to complaint: Lodge a privacy complaint to Office of the Australian Information Commissioner (OAIC) if you believe we breach APP rules

7. Data Storage & Security Protection

  • Customer order and personal data is stored on encrypted Shopify cloud servers
  • We adopt industry-standard SSL encryption to protect checkout payment data
  • We retain customer data for 7 years to comply with Australian tax and consumer law retention requirements, then securely delete irrelevant user data
  • Payment card details will not be stored on our store server permanently

8. Overseas Data Transfer Notice

Kailyn is registered in Canada. Your Australian customer personal information may be transferred and stored in Canada, which has equivalent overseas privacy protection standards. By placing an order on our website, you consent to this cross-border data transfer.

9. Minors Privacy Protection

Our women’s apparel products are targeted at customers aged 18 and above. We do not intentionally collect personal information from users under 18 years old. If you are a parent and find we collected minor data mistakenly, please email hello@kailyn.shop for immediate data removal.

10. Policy Update & Revision

Kailyn reserves the right to update this Privacy Policy to match Australian law adjustment and store business upgrade. Revised policy will be posted on www.kailyn.shop and take effect immediately after publication. Continued website use equals acceptance of updated privacy terms.

11. Privacy Enquiry & Contact

For data access request, marketing unsubscribe, privacy complaint and related enquiries:
Email: hello@kailyn.shop
Phone: +1-3092795376
Processing timeframe: We will reply all privacy requests within 5 Australian business days.